Shipping & Returns
At Horton & Co. Timepieces, we offer a free shipping service Australia wide, and express shipping within Australia for $10. A flat rate of $15 for international orders is charged. All mentioned delivery terms (shipping days, delivery time in working days, shipment date etc.) on the website should be understood as estimated delivery terms and cannot be understood as final delivery terms or guaranteed delivery terms.
The buyer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order due to an error in the delivery address made by the buyer, Horton & Co. Timepieces cannot be held responsible for the loss of the shipment.
In case the order that has been shipped or is being shipped by Horton & Co. Timepieces to the buyer, is missing, went missing, or in case the buyer claims that he/she did not receive the order (despite information such as the tracking data / carrier information, indicating otherwise), the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or re-shipment shall take place. The buyer will fully cooperate with the complaint procedure of the carrier. In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), Horton & Co. Timepieces will either refund the customer or Horton & Co. Timepieces will try to re-ship the ordered product.
In case a shipment still has not been delivered at the delivery address of the buyer (or the pick up point) 14 days after the shipment date the buyer has the obligation to inform the Horton & Co. Timepieces customer care team by email within 14 days
Easy Returns & Exchanges
Horton & Co. Timepieces offer refunds of the product within 14 days of the product being shipped out, without any reason, however the watch must be brand new and not worn, and be able to be put back on sale. Refunds can be offered to customers who experience product defects upon receiving the watch.
If the customer notices a defect of the watch, this needs to be reported to the customer care team immediately within 48 hours of receiving the product. The buyer bears the costs of returning his/her order. The buyer is responsible for preparing and shipping the return shipment.
The customer must contact the customer care team for return information and procedures. the contact information can be found below, or use the contact us page. When contacting us, please include your full name and order number as a reference.